Services We Offer at Fox Adder Hair Design!

Cancellation/No-Show Policy: Fox Adder Hair Design utilizes a booking system which automatically sends appointment reminders to guests when an appointment is booked within 72 hours of the date of arrival. The confirmation email/text includes instructions and advice on how to cancel/reschedule appointments. It is recommended that guests ‘white list’ foxadderhairdesign.com and hello@phorest.com to ensure receipt of Salon related emails.
Fox Adder Hair Design requires 24 hour notice for all cancellations. A 50% deposit is required on all bookings priced out at $50 or more. Guest payment methods are securely stored.
Cancellation Fee: In the case of a cancellation within 24 hours of a booked appointment, the Salon retains the right to charge 50% of the quoted services price to the guests payment method on file. Except in cases of emergency, a client that cancels within 24 hours of a booked appointment will be subject to a Cancellation Fee.
No-Show Fee: When a guest does not show for a booking, up to 15 minutes past the appointment time, the guest will forgo the appointment and may reschedule and is subject to a No-Show Fee of 100% of the quoted booking price which will be charged to the guests payment method on file.
*Payment Information is held on a secure server. The payment environment is scanned monthly in accordance with PCI/DSS regulations and through our gateway provider for in-house and online transaction by SecureTrust. A current certificate of compliance is available for viewing upon request..
Refund Policy: All products purchased in-salon or online are guaranteed and can be returned for a full refund within 7 days of purchase/receipt of purchase. Product must be returned in original packaging, more than 80% full, and with a receipt. In the case of online orders, proof of receipt date must be provided to activate guarantee. Services received in Salon are guaranteed by each stylist. All services comes with a 7 day ‘Love It or We Fix It’ promise. Refunds are generally not given except in extreme circumstances, which must be documented and approved by the Owner/Manager. Staff are not approved to give refunds other than under circumstances stated in this policy.
As in any professional situation, this policy is meant to limit the number of broken appointments which can have a huge impact on not only the success of our salon financially, but the experience other guests may have when a previous client is very late or doesn’t show up at all. Our staff are PROFESSIONALS and we will always treat our guests with the same PROFESSIONAL courtesy that you afford us. Thank you and we appreciate your understanding!