SALON SERVICES AND COVID-19 POLICY/DISCLAIMER/PRIVACY 2020/21
Here is what you can expect when you visit us at Fox Adder Hair Design. As you read on, please take special note of changes and updates as mandated by the State of Washington with regards to Personal (Salon/Spa) Services
TO OUR VALUED GUESTS AND YOUR FAMILIES: WE WANT YOU ALL TO KNOW THAT WE ARE HERE FOR YOU IN ANY WAY WE CAN BE! WE HAVE CARED FOR YOUR HEALTH FROM THE VERY BEGINNING.
THERE ARE SEVERAL WAYS YOU CAN HELP SUPPORT US IN-SALON AND BEHIND THE SCENES.
- 1. SERVICES – Book a service using our Free App (Android only) or online at our website. Add-on a Treatment, additional styling or other Spa services to fully experience what our Fox Adder Hair Design has to offer!
- 2. SHOP our Salon Guaranteed Products – Refill, stock up or try out our Organic Certified products! Our stylists are more than happy to give your complementary coaching on how to get the most out of product lines. If an item appears as ‘Backordered’, just give us a call to make your special order request at no extra charge. Curb-side pickup is available as well as FREE shipping* on orders over $75.00.
- 3. GIFT CARDS – Click on our BOOK NOW link, and you will find at the top an option to purchase a GIFT CARD. These are Gift Cardss good for future purchases and services and never expire! Here’s an Incentive: When you purchase a gift card in any denomination, you will receive 15% off your first completed Service! You can also use them for Products in-salon!
**disclaimer/policy: Curbside pick-up/shipping – we will contact you by phone or email to reconfirm your order, provide you with estimated availability of special orders/back orders, and schedule your pick up time. If shipping is preferred, please note that option during your checkout process. Orders over $75 will ship for free; all others will have a minimum shipping/handling charge of $10-$15 as determined by size and weight. Gift Vouchers- purchases of vouchers are limited to a total of $400 per guest per transaction. If additional vouchers are needed, contact us directly. Safety/Sanitation – Every effort will be made to ensure our staff and customer safety. Each item is sanitized at the distributor, upon shipment receipt and prior to release to guests. We strictly follow the CDC and Washington State Board recommendations to include the use of masks and gloves while packaging orders. We request that customers respect our safety during the pick-up process by taking similar measures. Taxes/Fees – all applicable sales tax apply to all orders where sales tax is required.
We are Fox Adder Hair Design, a subsidiary of Bright Family Investments Inc. We are located in Vancouver, Clark County Washington. Phone 360-984-6187. Physical Address 212 NE 164th Ave. Suite 5 Vancouver WA 98683 . Our website address is: https://foxadderhairdesign.com/
We can be found on the following Social Media Platforms
When you arrive for your Appointment at Fox Adder Hair Design
- When you Arrive: Please stay in your vehicle upon arrival and call 360-984-6187. We will check you in for your appointment to include asking a handful of COVID-19 survey questions. The answers will be recorded and held private. We will also ask that you allow us to take your Temperature before entering the Salon. We use a Contactless Digital Thermometer to take your temperature. You may pre-screen yourself, but we will still need to ask the questions and take your temperature. If you pre-screen yourself and can answer “yes” to any of the questions sent in your confirmation, we ask that you please give us a call at 360-984-6187 to reschedule for no less than 14 days later. Please wait in your car until one of our staff comes to your vehicle to escort you to your Stylist’s station. If you feel you have waited more than 20 minutes past your appointment time, please call us again.
- You will be reminded to wear your Mask in the salon and to refrain from touching anything as you move through the salon. A 3-layer Mask or other CDC approved Mask is required in the Salon. If you do not have one of this type, we are happy to provide one to you. Guests and Staff are REQUIRED to wear Masks for the duration of all appointments unless wearing one will inhibit the ability for the Stylist to perform a service or a portion of the service OR if the guest has indicated that to wear a mask for the duration of their service WILL pose a severe health risk (we will ask the guest to sign a waiver of refusal for our records.) Most of the time we are able to have the Mask manipulated without removal as with earpieces.
- Upon making your appointment, you will receive an email/text confirming your appointment if outside 72 hours of the appointment. In your confirmation, you will receive a brief outline, much like the statements here, to remind and encourage guests of our policies.
- Spacing out appointments – We are building in additional time into our services to accommodate sanitation requirements. If for any reason an appointment is set too close to another appointment, we reserve the right to adjust the appointment time and possibly the stylist you have chosen. We will contact guests directly to confirm these adjustments whenever possible.
- Reception and Waiting Area – We will not be allowing guests, friends, family or children to wait inside the Salon before/during an appointment. If Accommodations are required, please inform us at the time of the appointment. Assistants to those requiring Accommodations may enter the salon with the guest, but must leave until the guests’ service is complete. An Assistant must also wear a Mask at all times when inside the premises.
- Prioritizing services – On occasion certain services may have to be adjusted due to restrictions placed on us for social distancing or service type. If an appointment will be affected, we will contact Guests directly to confirm the changes whenever possible.
- Allotting certain hours for elderly guests – We are working towards designation of 1-2 days a week that will be dedicated to senior citizens and guests requiring accommodations.
- Adjustments to our services have become necessary. We would love to be able to provide and do all the inclusive/add-on services we were able to do before, but until our Salon reaches Phases 3 and 4, these services are being deferred, modified, or substituted:
- Summary of September 18, 2020 changes to Safe Start Washington: For any service that necessitates removal of customer’s face covering (i.e. facial or beard trimming), the following apply:
- The service provider must wear a NIOSH approved N95 face covering. If N95s are in short supply and cannot be obtained readily, an FDA approved surgical mask and face shield combination is an acceptable substitute. However, the employer would have to demonstrate they have standing N95 orders that cannot be filled.
- Minimize the amount of time the customer’s face covering is removed.
- Encourage the customer to refrain from speaking while face covering is removed.
Fox Adder Hair Design sincerely appreciates your cooperation while we navigate the incredibly strange and awkward changes of being open during a pandemic. Our staff have been trained on new PPE use, sanitation procedures, new ways of performing the services we offer, and reducing or modifying services. Your patience, cooperation, understanding and compliance is crucial to all small businesses—To Keep Guests and Employees safe; to slow the spread of COVID-19; to help identify outbreaks through contact tracing, and mostly to help keep us OPEN. When you volunteer the information we ask for and comply with the use of Masks and other policy, you are ensuring stability and success for all of us. Working together and helping each other is how we continue to move through the odd and confusing times ahead.
FOX ADDER HAIR DESIGN
Location: Vancouver, Clark County, Washington State
Salon Services COVID-19 Requirements
Policy and Disclaimer for Website, App, and Print
The following guidelines have been established by the State of Washington regarding Personal Service establishments as indicated. Fox Adder Hair Design is and will be in compliance of these requirements 100% in addition to our already stringent sanitation requirements set forth by Washington State Cosmetology State Board. We apologize in advance if any of these guidelines impact your experience at our Salon. We will be working towards increasing our customer experience while maintaining compliance with the State of Washington. We appreciate your patience and understanding while we navigate these new waters. These are strange and trying times for all of us, but it is our ardent desire that we continue to deliver the highest quality of service, the relaxing atmosphere we have become known for, and the personal one-on-one relationships we have enjoyed with our guests. If you have any questions or concerns regarding any of the statements, guidelines or rules mentioned below, please do not hesitate to contact us via Messenger at our Facebook; using our contact form at our website; adding a note to your booking in our App, or by calling us at 360-984-6187. Again, thank you for supporting us. Our appreciation is immeasurable. Without you, there would be no ‘Us’. Peace and Heartfelt Love – your Fox Adder Hair Design Tribe Family
Phase 2: The personal services establishments must adopt a written procedure for personal services activity that is at least as strict as the Phase 2 safety requirements below.
Summary of September 18, 2020 changes.
For any service that necessitates removal of customer’s face covering (i.e. facial or beard trimming), the following apply:
• The service provider must wear a NIOSH approved N95 face covering. If N95s are in short supply and cannot be obtained readily, an FDA approved surgical mask and face shield combination is an acceptable substitute. However, the employer would have to demonstrate they have standing N95 orders that cannot be filled.
• Minimize the amount of time the customer’s face covering is removed.
• Encourage the customer to refrain from speaking while face covering is removed.
- Covered Facilities
- Personal service providers covered in these operational guidelines including Cosmetologists, Hairstylists, Barbers, Estheticians, Master Estheticians, Manicurists, Nail Salon Workers, Electrologists, Permanent Makeup Artists, Tattoo Artists, Cosmetology Schools and Esthetics Schools. These employer-owners may contract with employee-service providers to provide these personal services. These personal service providers must be able to comply with the following guidelines before re-opening.
- Safety and Health Requirements
- All personal service businesses have a general obligation to keep a safe and healthy facility in accordance with state and federal law, and comply with the following COVID-19 worksite-specific safety practices, as outlined in Governor Jay Inslee’s “Stay Home, Stay Healthy” Proclamation 20-25, and in accordance with the Washington State Department of Labor & Industries General Requirements and Prevention Ideas for Workplaces and the Washington State Department of Health Workplace and Employer Resources & Recommendations at https://www.doh.wa.gov/Coronavirus/workplace. All businesses are required to post signage at the entrance to their business to strongly encourage their customers to use cloth face coverings when in store with their staff.
- These services are typically offered in a salon and spa environment that is owned and managed by an individual, a group of individuals or a corporation. These employer-owners may contract with employee-service providers to provide these personal services.
- Employer-owners must specifically ensure operations follow the main L&I COVID-19 requirements to protect employee-service providers and clients:
- Educate employee-service providers in the language they understand best about coronavirus, how to prevent transmission and the owner’s COVID-19 policies.
- Maintain minimum six-foot separation between employee-service providers and clients in all interactions at all times. When strict physical distancing is not feasible for a specific task, other prevention measures are required, such as use of barriers, minimization of service providers or clients in narrow, enclosed areas and waiting rooms, staggered breaks, and work shift starts.
- Provide personal protective equipment (PPE) such as gloves, goggles, face shields and face masks as appropriate or required to employees for the activity being performed. Require employee-service providers to use personal protective equipment (PPE) such as gloves, gowns, capes, goggles, face shields and facemasks as appropriate or required for the activity being performed.
- Cloth facial coverings must be worn by every individual not working alone at the location unless their exposure dictates a higher level of protection under Department of Labor & Industries safety and health rules and guidance.
- Personal service providers should review the Labor & Industries safety and health rules and guidance carefully to determine the appropriate personal protective equipment requirements. Refer to Coronavirus Facial Covering and Mask Requirements for additional details. A cloth facial covering is described in the Department of Health guidance, https://www.doh.wa.gov/Portals/1/Documents/1600/coronavirus/ClothFacemasks.pdf.
- Ensure frequent and adequate hand washing with adequate maintenance of supplies. Use single use disposable gloves, where safe and applicable, to prevent transmission on tools and items that are shared, and discard after a single use.
- Establish a housekeeping schedule that includes frequent cleaning and sanitizing with a particular emphasis on commonly touched services.
- Screen employee-service providers for signs/symptoms of COVID-19 at start of shift. Make sure sick employee-service providers stay home or immediately go home if they feel or appear sick. Cordon off any areas where an employee-service provider with probable or confirmed COVID-19 illness worked, touched surfaces, etc., until the area and equipment is cleaned and disinfected. Follow the cleaning guidelines set by the CDC to deep clean and disinfect.
- Service providers must follow their specific association standards to maintain health standards for owners, service providers and clients.
- A site-specific COVID-19 Supervisor shall be designated by the employer-owner at each business to monitor the health of employee-service providers and enforce the COVID-19 safety plan.
- An employee-service provider may refuse to perform unsafe work, including hazards created by COVID-19. And, it is unlawful for the employer-owner to take adverse action against an employee service provider who has engaged in safety-protected activities under the law if their work refusal meets certain requirements. Employee-service providers who choose to remove themselves from a location because they do not believe it is safe to work due to the risk of COVID-19 exposure may have access to certain leave or unemployment benefits. Employer-owners must provide high-risk individuals covered by Proclamation 20-46 with their choice of access to available employer-granted accrued leave or unemployment benefits if an alternative work arrangement is not feasible. Other employee-service providers may have access to expanded family and medical leave included in the Families First Coronavirus Response Act, access to use unemployment benefits, or access to other paid time off depending on the circumstances.
- All personal service businesses are required to comply with the following COVID-19 facility-specific safety practices: Below is a list of additional practices for employer-owners and employee-personal service providers to follow in order to provide a safe back to work environment for themselves and clients.
- Authorized access to the business should primarily be through the front door. Other access points should be kept closed and locked.
- Client occupancy should be kept at 50% or lower, with the exception of one to one service in an enclosed room. FOX ADDER HAIR DESIGN CAPACITY DURING COVID RESTRICTION IS NOT MORE THAN 8 PEOPLE ON THE PREMISES AT ANY GIVEN TIME. GUESTS WILL NOT BE PERMITTED TO HAVE FRIENDS OR FAMILY WAITING IN THE LOBBY. CONSIDERATION WILL BE GIVEN TO THOSE NEEDING ASSISTANCE; HOWEVER, ONCE SEATED, THE ASSISTANT MUST LEAVE THE SALON UNTIL THE ASSISTEE’S APPOINTMENT IS CONCLUDED.
- Prior to reopening, all personal service businesses are required to develop and post at each location a comprehensive COVID-19 exposure control, mitigation and recovery plan.
- The plan must include policies regarding the following control measures:
- PPE utilization;
- on-location physical distancing;
- symptom monitoring;
- incident reporting;
- location disinfection procedures;
- COVID-19 safety training;
- exposure response procedures
- and a post-exposure incident project-wide recovery plan.
- A copy of the plan must be available at the location during personal service activities, and available for inspection by state and local authorities. Failure to meet posting requirements will result in sanctions, including the location being shut down. FOX ADDER HAIR DESIGN WILL HAVE AT THE FRONT RECEPTION DESK A CUSTOMIZED COVID-19 MITIGATION AND RESPONSE POLICY MANUAL TO FULFILL INSPECTION REQUIREMENTS
- COVID-19 safety information and requirements, such as CDC, DOH, OSHA posters and the employer-owner written policies for COVID-19, shall be visibly posted at each location.
- Soap and running water shall be abundantly provided at all personal service businesses for frequent handwashing. Employee-service providers should be encouraged to leave their workstations to wash their hands regularly, before and after going to the bathroom, before and after eating and after coughing, sneezing or blowing their nose. Alcohol-based hand sanitizers with greater than 60% ethanol or 70% isopropanol can also be used but are not a replacement for the water requirement.
- In areas visible to all workers, post required hygienic practices which include:
- Not touching the face with unwashed hands or with gloves;
- Washing hands often with soap and water for at least 20 seconds;
- Using hand sanitizer with at least 60% alcohol;
- Cleaning and disinfecting frequently touched objects and surfaces such as workstations, keyboards, telephones, handrails, machines, shared tools, elevator control buttons, doors and doorknobs;
- and covering the mouth and nose when coughing or sneezing as well as other hygienic recommendations by the U.S. Centers for Disease Control (CDC).
- All linens, towels, drapes, smocks, etc., must be laundered in accordance with WAC 308–20110, if applicable.
- Disinfectants must be available to employee-service providers and clients throughout the workplace and ensure cleaning supplies are frequently replenished.
- Clean and disinfect high-touch surfaces after each use using soapy water, followed by the appropriate disinfectants. Porous and soft surface tools cannot be disinfected and must be used once and then discarded. If these areas cannot be cleaned and disinfected frequently, the personal service business shall be shut down until such measures can be achieved and maintained. Any personal service businesses must adhere to social distancing requirements and have 6’ of space between booths/stations or have physical barriers between them. Surfaces include and are not limited to:
- reception area,
- personal workstations,
- mirrors, chairs, headrests and armrests,
- dryers, shampoo bowls, hand tools, other equipment,
- handrails, restrooms and breakrooms,
- Shampoo bowl etiquette includes covering the face of the client with a towel while shampooing to protect their mouth, nose and eyes.
- Human-machine interfaces such as keyboards, buttons, etc., must be sanitized and disinfected between users. Standard tools like brooms, mops and vacuums need to be sanitized and disinfected after each use, especially between two separate users.
- Develop a protocol for any physical sign-off requirements to avoid close contact and limit the common use of writing instruments. If used, writing instruments should be sanitized and disinfected after each use. FOX ADDER HAIR DESIGN WILL IMPLEMENT MEASURES TO PREVENT CONCURRENT USE OF WRITING INSTRUMENTS, KEYBOARDS, PHONES, SCANNER, PRINTERS, ETC.
- To the degree possible, assign employees to small groups and assign them to designated separate bathrooms and breakrooms. In order to obtain social distancing, stagger days, shifts, shift changes, breaks and meals to avoid group. Provide additional break seating as needed with greater distancing, outside if possible.
- Increase ventilation rates where feasible. Evaluate ventilation and utilize U.V. filters with a higher MERV rating. FOX ADDER HAIR DESIGN’S PROPERTY MANAGEMENT COMPANY IS TEN TALENT’S INVESTMENTS, A DIVISION OF HURLEY PROPERTY MANAGEMENT. THE COMPANY IS SOLELY RESPONSIBLE FOR THE MAINTENANCE OF THE HVAC SYSTEM ASSOCIATED WITH OUR LEASED UNIT. THE COMPANY WILL PROVIDE DOCUMENTATION OF FILTER CHANGES AND OTHER HVAC REPAIR OR MAINTENANCE WHEN AVAILABLE AND APPROPRIATE TO DO SO.
- Ensure that tissues and trash cans are placed throughout the business. FOX ADDER HAIR DESIGN WILL PROVIDE ESSENTIAL HYGIENCE AND DECON SUPPLIES AT EACH STYLIST STATION, THE RECEPTION DESK, DISPENSE AREA, RESTROOM, UTILITY ROOM, TREATMENT ROOM, AND OFFICE AREAS OF THE SALON.
- When making personal service appointments, advise clients of new requirements:
- Client must self-screen for signs and symptoms of COVID-19 before arriving at the service provider location.
- Clients should not plan on bringing other guests with them, unless they are bringing children younger than 16 for an appointment. FOX ADDER HAIR DESIGN ASKS THAT ALL GUESTS PLEASE MAKE ARRANGEMENTS FOR ALL CHILDREN UNDER THE AGE OF 18 PRIOR TO COMING TO YOUR APPOINTMENT. GUESTS OF CLIENTS WILL NOT BE PERMITTED TO STAY IN THE SALON DURING A CLIENTS SERVICE. WE WILL NOT BE HELD LIABLE FOR ANY ILLNESS OR INJURY SUSTAINED BY UNDERAGE GUESTS OF GUESTS. YOU MAY BE ASKED TO COMPLETE AND SIGN A SERVICES WAIVER PRIOR TO YOUR APPOINTMENT FOR YOUR OWN APPOINTMENT AS WELL.
- Clients should advise personal service providers via call, email or text that they have arrived at the location for the appointment and are waiting for instructions to enter.
- Clients should put on a facemask prior to leaving the vehicle, and they should be prepared to wash their hands for at least 20 seconds prior to starting their service.
- The service provider will wear a clean cape/gown, as well as providing each client with a clean cape or gown. They must be laundered as noted above or be disposable and thrown away after a single use.
- Payments for service should be through credit or debit cards or a touchless system to reduce the handling of cash.
- For walk-in appointments, the employer-owner must post a notice on the front door or window regarding access to the facility. The notice should include the phone number that the guest should call to determine availability of services. If service is available at the time, the walk-up guest will need to answer questions regarding COVID-19 exposure and current health and put on a mask before entering the location. *UNTIL SUCH TIME THAT CLARK COUNTY WASHINGTON MOVES TO PHASE 4, FOX ADDER HAIR DESIGN WILL NOT BE ACCEPTING WALK-IN GUESTS. ALL GUESTS MUST MAKE AN APPOINTMENT EITHER BY PHONE, EMAIL, FACEBOOK MESSENGER, YELP, THE FOX ADDER HAIR DESIGN APP, OR AT THE FOX ADDER HAIR DESIGN WEBSITE. WE APOLOGIVE FOR ANY INCONVENIENCE THIS MAY CAUSE*.
- Authorized access to the business should primarily be through the front door. Other access points should be kept closed and locked.
- Sick Employee Plan:
- Screen all employee-service providers at the beginning of their day by asking them if they have a fever, cough, shortness of breath, fatigue, muscle aches or new loss of taste or smell.
- Ask employee-service provider to take their temperature at home prior to arriving at the business or take their temperature when they arrive. Thermometers used at the business shall be ‘no touch’ or ‘no contact’ to the greatest extent possible. If a ‘no touch’ or ‘no contact’ thermometer is not available, the thermometer must be properly sanitized and disinfected between each use. Any employee-service provider with a temperature of 100.4°F or higher is considered to have a fever and must be sent home.
- Create policies which encourage employee-service providers to stay home or leave the location when experiencing symptoms or when they have been in close contact with a confirmed positive case. If they develop symptoms of acute respiratory illness, they must seek medical attention and inform their employer-owner.
- Have employee-service providers inform their supervisors if they have a sick household member at home diagnosed with COVID-19. If an employee-service provider has a household member sick with COVID-19, that employee-service provider must follow the isolation/quarantine requirements as established by the State Department of Health.
- Instruct employee-service providers to report to their employer-owner if they develop systems of COVID-19 (e.g., fever, cough, shortness of breath, fatigue, muscle aches, or new loss of taste or smell). If symptoms develop during a shift, the employee-service provider should immediately report such and be sent home. If symptoms develop while the employee service provider is not working, the employee-service provider should not return to work until they have been evaluated by a healthcare provider.
- If an employee-service provider is confirmed to have COVID-19 infection, employer-owner should inform employee-service providers determined to have been in close contact of their possible exposure to COVID-19 in the workplace but maintain confidentiality as required by the Americans with Disabilities Act (ADA). The employer-owner should instruct fellow employee-service providers about how to proceed based on the CDC Public Health Recommendations for Community-Related Exposure.
- If an employee-service provider reports feeling sick and goes home, the area where that person worked should be immediately disinfected.
- All on-site employee-service providers must be trained on the businesses’ policies, these requirements and all relevant sanitization/disinfection and social distancing protocols. Current and new employee-service providers must also be trained about COVID-19 and how to prevent its transmission. This can be accomplished through weekly safety meetings, where attendance is logged by the system, supervisor, human resources or COVID site supervisor.
All personal service businesses must meet and maintain all the requirements in this document, including providing materials, schedules and equipment required to comply. Additional considerations are made as suggestions and may be adopted as appropriate.
All issues regarding worker safety and health are subject to enforcement action under L&I’s Division of Occupational Safety and Health (DOSH).
- Employers can request COVID-19 prevention advice and help from L&I’s Division of Occupational Safety and Health (DOSH).
- Employee Workplace safety and health complaints may be submitted to the L&I DOSH Safety Call Center: (1-800-423-7233) or via e-mail to email@example.com.
- General questions about how to comply with the agreement practices can be submitted to the state’s Business Response Center at https://coronavirus.wa.gov/how-you-can-help/covid19business-and-worker-inquiries.
- All other violations related to Proclamation 20-25 can be submitted at https://bit.ly/covidcompliance.
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